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At No Winona, we want you to love your purchase. If you are not completely satisfied, you can request an exchange or return within 14 days of delivery.

To be eligible:

• The item must be unworn and in its original condition.
• Keep the original packaging.
• Items showing signs of wear, damage or alterations are not eligible.

After we receive and inspect the item, we will let you know whether your return is approved. Approved refunds are issued to the original payment method and may take a few business days to appear.

Please note:

• Shipping charges are non-refundable.
• Return shipping is paid by the customer, except for damaged or incorrect items.
• Some promotional items may not be eligible for returns.

For help with a return or exchange, contact us through this form, WhatsApp or email hello@nowinona.com

Delivery typically takes 5–8 business days within the U.S., depending on the item and your shipping address. If you need your outfit for a specific date, contact us before placing your order so we can help confirm the expected delivery timeframe.

Once your order ships, you’ll receive tracking information by email. Please note that delivery estimates may vary during peak periods, holidays, or due to carrier delays.

Check the measurements and fit information for the specific style you want to order. Sizing can vary between styles.

Measure your bust, waist and hips with a measuring tape and compare them with the product measurements. If you need help choosing a size, send us the product name and your measurements in inches or centimeters before ordering.

We currently ship to the United States.

For questions about a specific delivery address, please contact us before placing your order.

Available shipping options and charges are shown at checkout for your order and delivery address.

After your order ships, you will receive tracking information by email. You can also use Track your order to check its progress.

For help with a shipment, contact us with your order number.